My OCME is the mobile app for our customers in order to enhance some existing processes and convey new features:
- Gather information about the Service area from OCME to our customers
- Make easier the request of technical support for any problem that may arise on machine
- For Service Contracts owners, it will provide all the useful information related to the service coverage (SLA, machine list, ticket management, etc.)
- Management of multimedia contents for training purpose (training and e-Learning) and for document handling purpose (such as manuals for example)
- Access points for the remote support service, with wearable devices
- Creation and management of the orders status for spare parts, service, etc..
- Interactive information on predictive maintenance, TCO, etc.